Bank Of America Senior Fulfillment Specialist - Global Payment Operations 

United States, Pennsylvania, Scranton 

448528025

This job is responsible for being the first point of contact for Treasury clients submitting implementation of treasury, cash management, card, merchant and depository product requests via email channel, and phone. Key responsibilities include handling end-to-end processing for moderately complex implementations and ensuring engagement of internal business partners (e.g. Sales & Relationship Managers, Product Managers, Compliance and Operations) as appropriate. Job expectations include working directly with the client to resolve implementation issues.

Responsibilities:

• Implements standard and common Treasury product packages for clients
• Monitors progress of implementation and end to end resolution as applicable
• Responds to implementation requests received by email and phone, and questions from internal partners or clients
• Conducts research using various bank systems to enable response to client questions and inquiries
• Responsible for creationand maintenance of accounts for Financial Institute Accounts on the Whole Banking System (WBS)
• Maintain the Database on our Wire Transfer System by keeping the Fed Broadcast, Swift Broadcast, Correspondent Bank Updates up to date
• Setup for Domestic accounts, New Accounts or Maintenance such as Debit Authorization, Repetitive, Standing Orders
• Research and resolution for various issues identified within the business unit

Required Qualifications:

• Minimum of 6 months of experience with Wires and/or banking knowledge
• Excellent verbal and written communications skills
• Excellent time management and prioritizations skills, with ability to meet tight deadlines while ensuring data accuracy and integrity
• Documented experience performing in a process-oriented production environment that changes periodically
• Must be comfortable with navigating multiple systems simultaneously
• Proficient with MS Office Suite (Excel/Word/Outlook/Access)
• Work in a team environment and execute with minimal supervision
• Organize work, prioritize tasks and handle multiple assignments simultaneously
• Ability to adapt to change
• Overtime as required to support business needs

Desired Qualifications:

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
• Excels in working among diverse viewpoints to determine the best path forward.
• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world
  

Skills:

• Attention to Detail
• Customer and Client Focus
• Oral Communications
• Account Management
• Adaptability
• Analytical Thinking
• Critical Thinking
• Active Listening
• Collaboration
• Problem Solving
• Stakeholder Management
• Written Communications

1st shift (United States of America)