Cisco Technical Consulting Engineer 

India, Telangana, Hyderabad 

447748554

• Monitor, analyze, and troubleshoot performance and reliability issues across servers, networks, and applications to ensure high availability and optimal performance.
• Serve as a key technical point of contact for both internal and external customers, handling service-related queries via calls and emails with professionalism and efficiency.
• Manage support tickets, coordinate with L2/L3 teams and vendors, and ensure timely resolutions to maintain uninterrupted service and high customer satisfaction.
• Perform incident, problem, and change management activities in alignment with ITSM, QMS, and ISMS frameworks; contribute to accurate and timely reporting.
• Investigate and resolve alerts from tools like Zabbix, Icinga, Grafana, CloudWatch, and Azure Monitor, ensuring rapid diagnosis and appropriate escalation when necessary.
• Oversee SLA compliance related to service uptime, response, and resolution timelines; conduct service transitions and gap analysis during handovers from project teams.
• Troubleshoot infrastructure issues using strong foundational knowledge of Linux, networking, and databases.
• Leverage experience in Azure and AWS environments to support cloud infrastructure operations and monitoring.
• Collaborate with cross-functional teams to drive operational excellence and continuous improvement in system support and service delivery.

• Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience).
• The ideal candidate should have substantial technical proficiency with a minimum of two years of experience, possessing expertise in cloud environments (AWS and Azure), Linux server management, Python scripting, database administration, and various DevOps tools and technologies, along with a good understanding of Kubernetes and containerized applications.

• Skilled in identifying and troubleshooting system issues through alert analysis using tools such as Zabbix, Icinga, Grafana, Azure Monitor, and CloudWatch.
• Solid understanding of Linux system administration and networking concepts.
• Familiar with relational and NoSQL databases such as MySQL and MongoDB.
• Knowledge of cloud platforms, including provisioning and monitoring on Microsoft Azure and Amazon Web Services (AWS).
• Working knowledge of ITSM tools (e.g., ServiceNow, JIRA) and experience in managing SLAs and service reports.
• Strong communication skills with a focus on customer service and technical troubleshooting.
• Experience with enterprise support environments and understanding of change, incident, and problem management processes.
• Ability to analyze data, identify recurring issues, and contribute to process improvements and automation.

Flexibility to work in rotational shifts to ensure comprehensive support coverage.