Palo Alto Customer Success Architect Cortex XPANSE 

United States, Texas, Plano 

446124325

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Time to value -

  • Provide guidance and assistance to enable effective customer deployment and customization of their Xpanse platform throughout the customer lifecycle to ensure quick and successful product deployment and adoption

  • Create and execute technical implementation plans, from start to finish; this includes onboarding, engagement training, check-ins, technical guidance, and security analysis

• Product expert -

  • Stay informed about Xpanse features and relevant updates; become an expert on Xpanse and coach customers on operationally and technically integrating the tool into their day-to-day workflows

  • Conduct basic training sessions to familiarize customers with Xpanse functionalities, workflows, and best practices

• Collaboration -

  • Work together with internal teams, including Product, Engineering, Account Health Management and Sales, to ensure our customers and partners get the most out of our products

  • Serve as the customer's chief advocate and champion customer causes internally; manage and escalate technical issues, ensuring appropriate resolution with support from senior colleagues.

• Digital-first -

  • Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale

Your Experience

• Bachelor’s degree in a related field

• 2+ years of professional experience in customer success, account management, solutions architecture, consulting, or relationship management (preferably at an enterprise technology company, SaaS is a plus)

• Comfortable with Python, REST API development, and/or networking

• Strong communicator who can effectively explain complex technical concepts to both technical and non-technical audiences

• Intellectually curious and quick to learn new technical topics

• Possess problem-solving skills with the ability to solve for moderate complexities where analysis of situations or data requires a review of a variety of factors.

• Exercises judgment within defined procedures and practices to determine appropriate action in prioritizing tasks and handle customer inquiries effectively.

• Deep understanding of attack surface management and related concepts including but not limited to Internet Protocol (IP), DNS, Certificates, CVEs, Services, network ports/protocols.

• Familiarity with SOC technologies such as SIEM, SOAR and/or EDR is a plus.

• Current or former Department of Defense or other United States Government security clearance is a plus.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $86000 - $139500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.