Wells Fargo Operations Director US Home Lending Philippines, Maypajo 445623889
In this role, you will:
Manage and develop multiple specialized teams of less experienced managers and professional individual contributors with focus on delivering highly complex tasks and risk services for cross functional stakeholders, internal partners associated with the function or affected by its outcome
Work with senior management to develop and execute business plans
Integrate efforts of cross department initiatives with core business objectives
Identify opportunities and strategies for process improvement and risk control development within the Operations management functional area
Provide expertise on managing the most highly complex technical and operational processes with cross-group impact
Lead Operations management team by making strategic decisions to resolve highly complex issues to meet higher risk deliverables
Interpret and develop range of policies and procedures relating to Operational management area
Collaborate with and influence functional team on the operational processes and initiatives
Provide training and guidance to less experienced staff
Manage allocation of people and financial resources for Operations
Develop and guide a culture of talent development to meet business objectives and strategy
Required Qualifications:
8+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
4+ years of management or leadership experience
Desired Qualifications:
Candidate must be a graduate of a bachelor’s degree or higher (MBA is an advantage)
Candidate must have 8+ years of lending experience with years of managing US residential mortgage -credit underwriting, processing, closing functions at scale
Candidate must have 4+ years of management experience in an executive function / position
Must have an in-depth understanding of Home Lending processes - Mortgage production: origination, applications, processing, underwriting, closing, funding
Candidate having underwriter credit authority in the past is preferred
NMLS Safe Act Mortgage Loan Originator (MLO) License
Candidate must be willing to work within US hours at Taguig City
Job Expectations:
In this role, you will serve as one of the most senior leaders for Home Lending in the Philippines, fostering a world-class culture, attracting top talent, shaping strategic direction, and driving execution across multiple operational functions to deliver best-in-class customer service.
As a transformational leader, you must demonstrate strongrelationship-buildingand negotiation skills with senior global business partners to champion premier customer experiences.
Senior-level experience or exposure to global Change Management, Program Management, or Solutioning is preferred to support and advance our operational strategy.
Exceptional communication, planning, and organizational skills are essential to thrive in a fast-paced, dynamic environment.
Outstanding verbal, written, and interpersonal communication abilities are required to develop and elevate talent across the location.
Proven experience in building and scaling high-performing teams, designing workflows, and optimizing operational models.
Ability to champion excellence in Customer Experience, Controls, and Profitability, with a focus on delivering measurable impact.
Manage and develop multiple US residential underwriting, processing, and closing teams of less experienced managers and professional individual contributors with a focus on delivering highly complex tasks and risk services for cross-functional stakeholders, internal partners associated with the function or affected by its outcome
Engage LOB partners at a strategic level for HLO Retail
Work with senior management to develop and execute business plans
Identify opportunities and strategies for process improvement and risk control development for the functional area
Operations management functional area
Provide expertise in managing the most highly complex, technical, and operational processes with cross-group impact
Lead Operations management team by making strategic decisions to resolve highly complex issues to meet higher risk deliverables
Conceptualize, agree and drive strategies to add value to the business
Provides leadership in theintegration/implementationofprograms/services/initiativeswith cross functional business partners, recognizing the significance of competing priorities and strategies and adjusting as necessary
Interacts with leadership and stakeholders in India and Stateside to establish strategic plans and objectives for Home Lending Operations
Interpret and develop a range of policies and procedures relating to Operational management area
Provide training and guidance for less experienced staff
Manage allocation of people and financial resources for Operations
Develop and guide a culture of talent development to meet business objectives and strategy
Excellent Spoken and written communication skills
Proactively engage with internal bank stakeholders, third parties, settlement agents via telephone to gather necessary information, documentation, clarify information & resolve underwriting conditions
Ability to conduct clear and customer centric telephone conversations to explain underwriting decisions, documentation requirements and next steps in the mortgage process
Effectively handle both inbound and outbound calls maintaining high levels of responsiveness and timely follow ups
Demonstrate active listening skills to accurately capture information and address concerns.
Maintain accurate call logs, documenting key points and outcomes of the telephonic conversations for audit purposes
Collaborate cross functionally with Underwriting, Processing, closing & Sales teams for seamless communication and customer satisfaction
Wells Fargo Recruitment and Hiring Requirements:
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
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