JPMorgan Content Design Senior Associate 

United States, Texas, Plano 

445476899

Job responsibilities

• Develop and implement content strategies for products and features, ensuring align with user experience principles and business objectives

• Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience

• Create content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement

• Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences

• Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences

• Design the e2e development and implementation of conversational flows and scripts for chatbots, virtual assistants, IVRs, and other AI-driven communication tools.

• Operates at the forefront of dialog design, shaping the methodologies, standards, and best practices for the team.

• Look at innovative ways to use response design to solve customer problems. Create voice and tone documents and the conversational style guide with a focus on evolving these master documents.

Required qualifications, capabilities, and skills

• 3+ years of experience in content design, or equivalent expertise in editing, and writing - with a focus on digital products and platforms

• Experience in creating content architectures, storytelling, and clear and concise writing

• Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content

• Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement

• Proficient technical literacy in content platforms and understanding their impact on user experience

• Adaptive learner in new financial services products and offerings

• Proficiency in design tools such as Lucid, Miro, Dialogflow, VoiceFlow, etc.