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Apple ServiceNow Platform Developer Employee Experience Productivity United States, Texas, Austin 445345411
14.12.2024
Description
In this role, you will work directly with the process owners, project Implementation/development teams, ServiceNow product team, production support team and multiple Infrastructure teams. You will provide in-house expertise in the matters of technical implementation, end-to-end system landscape, and application integration. You will be responsible managing projects from inception to closure. This includes, but not limited to, planning, design, requirements gathering/clarification, managing team of developers, risk/mitigation, status reporting, communication, process and technical improvements. You will also be responsible for building a strong team of ServiceNow implementors for multiple ServiceNow modules.Responsibilities include:Design & Development: Develop and implement custom workflows, business rules, and UI policies in the ServiceNow platform, focusing on IT Service Management (ITSM) or Human Resource Service Delivery (HRSD) modules, with focus on performance, scalability and future upgrades.Configuration & Customization: Configure and customize core applications like Incident, Problem, Change, and Knowledge Management (ITSM) or Case and Employee Service Center (HRSD) to meet business needs.Integration Development: Design and implement integrations between ServiceNow and other enterprise systems using REST APIs. Implement variety of authentication protocols for integrations - oauth, certificate based, SSO, custom tokensUser Support & Troubleshooting: Collaborate with stakeholders to troubleshoot and resolve any issues in ServiceNow applications, ensuring optimal performance and user satisfaction.Testing & Quality Assurance: Perform unit and functional testing for all configurations and customizations. Ensure quality standards and best practices are maintained in all development efforts. Analyze logs to identify performance bottlenecks, ensuring that development is optimized for performance and scalability.Continuous Improvement: Collaborate with cross-functional teams to gather requirements and identify opportunities for process improvement and automation within the ITSM or HRSD modules.Platform Upgrades & Maintenance: Assist in ServiceNow platform upgrades, ensuring minimal disruption to services and compatibility with existing customizations.Documentation: Create and maintain comprehensive technical documentation for all configurations, workflows, integrations, and customizations.Stakeholder Communication: Work closely with business analysts, project managers, and other developers to ensure alignment on requirements and deliver high-quality solutions.Best Practices Adherence: Follow ServiceNow development best practices, including code reviews, version control, and testing methodologies, ensuring sustainable and scalable development.
Minimum Qualifications
- 6 + years of experience building and supporting enterprise scale applications.
- 5 + years experience in JavaScript, HTML, CSS, and ServiceNow's Glide API.
- 2 + years experience with AngularJS or other frameworks used in ServiceNow's Service Portal.
- BS or MS in Computer Science or relevant engineering degree.
Preferred Qualifications
- ServiceNow Application Developer certification is a plus.
- Configuration & Customization experience on various ITSM modules (Incident, Problem, Change, Service, Knowledge, Asset, etc…) or HRSD modules (Case management, HR service configurations, EDMS, Virtual Agent chat, etc).
- Hands-on experience integrating ServiceNow with other third-party systems using REST, SOAP, or ODBC.
- In-depth understanding of ITIL processes or HR service delivery processes, and how they align with ServiceNow functionalities.
- Ability to identify technical issues, troubleshoot problems, and recommend solutions, with a focus on continuous improvement and innovation.
- Excellent verbal and written communication skills.
- Excellent analytical and problem solving capabilities.
- Good Collaboration skills and teamwork ethic.
- Attention to details and commitment to quality.
- Strong work ethic, self-motivated and well-organized.
- Ability to perform under pressure and tight deadlines.
Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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