JPMorgan InstaMed Contracting Account Maintenance Analyst 

United States, Pennsylvania, Philadelphia 

444086436

As a Contracting Account Maintenance Analyst in the HEALTHCARE PMTS CUSTOMER SVCS, you will be responsible for ensuring that change requests are made to the correct and appropriate existing Provider, while upholding the data integrity of the InstaMed Network. You will need attention to detail, disciplined follow-up procedures, ability to absorb and maintain knowledge or processes, and initiative are the keys to success. You will need to understand InstaMed’s standard operating procedures to effectively complete change request tasks. You will assist and take initiative in identifying, assessing, and resolving complex issues and problems, escalating whenever necessary. Effective internal communication and teamwork is required.

Job responsibilities:

• Manage multiple work queues and prioritize as necessary to deliver the best possible customer experience.
• Review and complete account updates to existing customers.
• Complete due diligence and abide by KYC protocol to ensure anti-money laundering standards are met to prevent misrouting of funds during the processing of changes to existing bank accounts.
• Coordinate with internal team members to ensure all requirements are completed appropriately and errors are avoided.
• Communicate relevant information effectively, such as requirements, updates, and timelines both internally within the company and externally to customers, promoting a positive customer relationship.
• Investigate open issues using available resources (Support Tool, Salesforce, etc.) and collaborate with internal stakeholders to bring to resolution.
• Master departmental procedural processes, maintain compliance and business requirements, as well as any other duties applicable to the position.

Required qualifications, capabilities and skills:

• Proficiency with computer, typing, and Microsoft Office products; easily able to learn new software/programs
• Experience with Salesforce or knowledge of healthcare and/or financial industry is beneficial
• Effective and professional communication
• Strong attention to detail, organizational, and time management skills
• Resourceful analytic thinking
• Sound judgment required

Schedule: Monday - Friday, 8:30am-5:00pm