MSD STS Support Associate Specialist 

Czechia 

44268918

Job Description

They will deliver and execute STS SRD Tier2 processes applying ‘’Follow the Sun Model’’.

The STS SRD activities will be performed in accordance with compliance requirements and global process design. The primary objective of the team is to ensure cases and issues escalated to the STS SRD level (Tier2) are taken care in a timely manner and the solutions provided for the future use.

Position Responsibilities:

Primary responsibilities for this position include, but are not limited to:

• Part of a team of STS professionals executing STS SRD Tier2 processes Globally applying “Follow the Sun Model’’

• Ensure tickets are taken care with utmost quality and in timely manner (based on the defined SLAs)

• Understand their role in the end-to-end design

• Deliver high quality service to employees and suppliers to increase customer satisfaction

• Effective collaboration with all the other STS subgroups to ensure a globally consistent approach

• Adhere to the global process design, policies, and compliance requirements

• Raise opportunities and pain points to help inform strategy for continuous improvement opportunities

• Identify common trends and themes in support group to identify long term solutions, reduce escalations

• Work closely with SRD Global Governance team on frequent flyers and other areas of opportunities

• Drive adoption and effective use of the ServiceNow platform for documenting and tracking service requests and issues

Education & Experience:

• Bachelor's degree in accounting, Finance, Business Administration, or related fields preferred

• Minimum of 2 years demonstrated work experience within a General Accounting and/or Finance Shared Services, and/or Source to Settle area

• Business level fluency (oral and written) in English required, additional languages desired

• Understanding of STS and surrounding processes

• Excellent diligence, problem solving and analytical skills a must

• Effective communication and interpersonal skills

• Continuous improvement mindset

• Customer focused and results driven

• Sense of urgency

• Demonstrates initiative

• Effectively work in a team environment – including sharing knowledge and expertise, and giving and receiving feedback, to enable a high performing team

• Fluency in oral and written English is mandatory for the position

Technical Skills Requirements:

• Proficiency in Microsoft Office Apps (Excel, Word, PowerPoint at a minimum) required

• Organizational skills

• Written and verbal skills enabling effective communication

• Ability to operate independently and remain focused through change or uncertainty

• Customer service mind-set

• SAP and Ariba experience required

• Experience with Case Management tools

Current Contingent Workers apply

*A job posting is effective until 11:59:59PM on the dayBEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the dayBEFOREthe job posting end date.

A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.