Citi Group Client Onboard Intermediate Analyst French 

Poland, Masovian Voivodeship, Warsaw 

442271770

The Client Onboard Intermediate Analyst is a developing professional role. Requires attention to detail when making judgments and recommendations based on the analysis of factual information.Responsibilities:

• Support high intensity client base on account maintenance needs
• Ensure customer queries are answered in the most efficient way possible, acting as the clients' single point of contact for all your client queries and engage with global partners where necessary to meet our client’s requirements
• Perform a complete review and due diligence of the documentation ensuring all Citi, constitutive documents provided are in order as per the country of account opening and in line with all legal and regulatory requirements
• Ensuring that all queries are responded to within timeframes and consistently demonstrate a self-sufficient approach to escalation management to resolve issues
• Proactively monitor and report client feedback to prevent escalations

Qualifications:

• Minimum of 1-4+ years of relevant experience (customer communication/client onboarding experience)
• Fluent English and advanced knowledge of French
• Experience of working in a process driven, documentation or legal environment preferable
• Proven ability to establish and maintain business partnerships and client relationships
• Strong investigative and analytical skills
• Project Management background is an advantage

What we Offer:

• Competitive salary connected with annual salary review and discretionary annual performance bonus
• Social benefits (private healthcare, award winning pension scheme, multisport, life insurance, holiday allowance, anniversary program, competitive maternity and paternity scheme)
• Hybrid model of work – from modern offices and from home, flexible working hours
• Working in a friendly, dynamic, supportive and diverse environment – including multiple affinity and social networks & voluntary activities to engage with
• Structured onboarding process and extensive training offering (e.g. including Udemy, Degreed)
• Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas
• Unlimited development opportunities within Citi global network.
• Exposure to a wide range of internal stakeholders as well as to senior management

Time Type:

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