Capital One Lead Software Engineer Full Stack 

United States, Virginia, Arlington 

442246681

Support Operations, Campus Tech Associate

General Responsibilities:

• Responsible for performing hardware and software tasks in regards to Campus Tech Services or Support

• Install, troubleshoot, and repair computer systems, printers, and peripheral equipment located throughout the organization. Familiar with network infrastructure and network cabling standards as well as industry standard tools to troubleshoot

• Support corporate applications, branch, and Cafes by leveraging knowledge of current and new technologies

• Anticipate the needs of clients and act accordingly

• Provide on premise support for projects and requests from other support teams

• Support the identification of trends in incidents and work orders and help to identify solutions and reduce incidents

• Work with groups across IT to test new software and hardware and provide support for existing hardware and software. Provide clear, concise, and timely feedback to these groups during the process

• Proven experience working with customers or end users in a fast paced environment

• Ability to travel to any branch or corporate office within the region, possibly requiring early mornings, nights or weekends as necessary, along with rotating 24/7 support

Basic Qualifications:

• High School Diploma, GED, or equivalent certification

• At least 1 year of Technical Operations experience

• At least 1 year of experience with IT systems and infrastructure

• At least 1 year of experience with desktop platforms and operating systems

• At least 1 year of experience with incident management and reporting tools

Preferred Qualifications:

• 2+ years of experience with ServiceNow, Slack, and Zoom technologies

• 2+ years of experience with imaging and diagnostic tools

• 2+ years of experience with LAN and WAN equipment, including NICs, network cabling, routers, and general networking

• Proficient with all versions of MS Windows, Apple OS or iOS, GSuite Applications, and MS Office Applications

• Knowledge of mobile products including Apple iOS or Android

• Microsoft, Apple, ITIL, Network+, or A+ certification

Richmond, VA: $72,800 - $83,100 for Associate, Support OperationsThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.