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General Responsibilities:
Ensuring projects are being delivered on time and on budget within a challenging environment while simultaneously managing risk
Partnering cross-functionally with stakeholders to provide strategic and tactical thought partnership to effectively drive business outcomes
Effectively advocating for and representing the voice of customers (internal and external) to influence organizational objectives, roadmaps and the overall customer experience
Building credibility and trust within the team, with our customers, and with our stakeholders
Manage and support risk issues discovery and remediation resolutions
Engage with project team members to enable clarity of goal; conduct on-going reviews to ensure outcome is on track to meet needs
Aid in initiatives and projects that come through the broader team
The ideal candidate will:
Exhibit outstanding influencing skills to effectively drive business outcomes
Demonstrate a proven track record of excellent project management, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment
Proven ability to build strong, trusted relationships and operate in an influential manner across teams to assist in driving the business agenda
Possess a high “EQ” and be a collaborative team player
Strong business judgment, influencing skills, leadership and integrity are essential for this position
Highly motivated, self-starter that can work autonomously and can independently take initiative
Excellent written and verbal communication skills
Ability to navigate ambiguous situations and bring clarity to problem solving
Basic Qualifications:
High School Diploma, GED or equivalent certification
At least 7 years of Project Management experience
At least 7 years of Customer Facing Operations experience
Preferred Qualifications:
Bachelor’s Degree
8+ years of Project Management experience
8+ years of Customer Facing Operations experience
5+ years of People Management experience
PMP, Lean, Agile or Six Sigma certification
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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