Bachelor's degree in Computer Science or Information Systems or related technical field or equivalent practical experience.
5 years of experience in reading or debugging code with one or more of the following: Java, C, C++, Python or JavaScript.
2 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
Ability to communicate in English and Japanese fluently as this is a customer-facing role that requires interactions in Japanese and English with local and international stakeholders.
Ability to work non-standard hours and differing work rotations/shifts.
Preferred qualifications:
Experience with designing or managing large distributed systems.
Experience in using SQL queries to analyze datasets of logs, extracting insights for performance monitoring, troubleshooting, and security investigations.
Experience with managing hosted services/SaaS.
Knowledge of Unix/Linux or Windows environment, and APIs.
Understanding of one or more Internet technologies: web-tech (e.g., HTTP, DNS, TLS), email (e.g., SMTP, anti-spam, anti-phishing), networking (e.g., routing, TCP/IP), IP telephony (e.g., SIP, H323), Identity (e.g., AD, SSO, OAuth, AuthSub) and HTML5.