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You’ll be asked to handle a variety of responsibilities, including:
Collaboration & Connection
Collaborating with technology, product, and business teams to uncover customer and business needs, then translating them into engaging, simple, and intuitive design solutions and understandable concepts that evolve and enhance the product interface and experience
Advocating for the customer through human centered design methods, including: discovery, research, ideation, whiteboard sessions, and user testing
Supporting design-led workshops to engage and build alignment across different partners and teams
Proactively offering recommendation and solutions by championing prioritization of design centered product enhancements grounded in research and analysis
Connecting with design community peers in service of learning, sharing, and teaching
Working with partners and teams across various geographies
Embracing and advocating for an experience mindset - this is as important to the work as the results
Discovery & Delivery
Crafting customer-centered experiences that demonstrate excellence in interaction design within a complex, highly-technical domain
Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams
Participate in end-to-end product design by:
Working with researchers to understand customer needs and refine interactions through usability testing and evaluative research
Framing problems, determining insights, and defining visual designs to serve customer needs
Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low- to high-fidelity prototypes
Designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines
Supporting effective storytelling and presentation of visual concepts to various stakeholders
Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues
At least 2 years of experience with UX and UI design
At least 2 years of experience with interaction design
Comfortable working within highly technical domains
Comfortable working in close collaboration with product and engineering teams
Familiarity with design and prototyping tools, such as: Adobe Products and Figma
Familiarity with working and contributing to and established design system
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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