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Tesla Customer Support Specialist 
Thailand, Bangkok, Bangkok 
440564327

13.08.2024
What You’ll Do
  • Deliver an exceptional customer experience by taking inbound phone calls, web inquiries, and online chats for Service and vehicle support customers.
  • Review and assess customer concerns for possible troubleshooting and remote diagnostics, partnering with other teams effectively
  • Educate customers how to self-serve including directing to the self-help website and self-scheduling appointments with the local service team
  • Accurately record issues and data into CRM / Vehicle Support System
  • Provide an exceptional experience to our customers on a daily basis
What You’ll Bring
  • Minimum 1 years of relevant work experience in a customer service environment
  • Strong attention to detail and exceptional written and verbal communication skills are required
  • Passion for delivering great customer experiences with an ability to identify customer needs and provide appropriate solutions
  • Ability to manage multiple concurrent priorities in a very fast paced and high-pressure environment
  • Ability to develop collaborative relationships and act as a well-respected, trusted partner that others want to work with
  • An interest in technology, particularly Tesla products and agility at learning new products and features
  • A rock-solid work ethic and a strong team-oriented personality is required. Our team members display creativity, passion and a desire to break new ground in a constantly shifting technology and market landscape
  • Evidence of exceptional ability and a passion for accelerating the world’s transition to sustainable energy
  • This location operates 24/7 and requires open availability (must be able to work evenings and weekends).