Citi Group Cash Equities EE Application Support Lead SVP 

China, Hong Kong 

438132410

Working as part of our Production Management team, you will help deliver a world class client service and experience, by applying engineering, innovation, learning and risk management across our systems and user environments, to ensure that our platforms and servicesand remove them before they occur.

By joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

The Application SupportTechnical Leadis accountable for management ofand criticalapplication stack used by the Cash

The Technical Lead will be based on the Hong Kong trading floor and is accountable for leadership in; stakeholder management of local trading desks heads, incident management, root cause analysis/problem management and continuous improvement (for example resiliency, automation, tools/monitoring).

The Lead willfor the Cash Equities Production management APAC Head, and therefore beto lead on the execution of the overall departmental strategy and, as well as represent Cash Equities APAC on senior governance forums.

The Leada comprehensive understanding of multiple areas within a function and how they interactachieve theGenerally accountablenegotiate internally, often at a senior level. Some external communication may beAccountable for an area's end results.Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area.

• operational efficiencies, strengthening incident management, problem management and knowledge sharing practices.

• Guide development teams on application stability and supportability improvements.

• Formulate and implement a framework for managingcapacity,throughputand latency.

• Define and implemented application on-boarding guidelines and standards.

• Drives continued cost reductions and efficiencies across the portfolios supportedby means ofRoot Cause Analysis reviews, Knowledge management, Performance tuning, and user training

• requirements.

• Assures adherence to all support process and tool standards andworkswith Management tocreate new and/or enhance processes to ensure consistency and quality in “best practices” across the overall support program

• Influences and negotiates with senior leaders (across functions); may communicate withexternal parties

• endor relationship management including oversight for all offshore managedservices

• demonstratingconsiderationfor the firm's reputation and safeguarding Citigroup, itsclientsand assets, bydriving compliance with applicable laws,rulesand regulations, adhering to Policy, applyingsound ethical judgmentregardingpersonal behavior, conduct and business practices, and escalating,managingand reporting control issues with transparency

need from you

• Demonstrates an in-depth understanding of how apps support integrates within the overall technology function to achieveobjectives; requires a good understanding of the industry.

• 0+ years relevant experiencesupporting Global Markets

• es to support

• Strong technicalunderstandingof Linux/Java based systems

• experience on supportingFIX protocol

• Conceptual understanding of IT infrastructure, particularly network connectivity fundamentals

• Post-Graduation in relevant field preferred

• Senior to advanced level experience in an Apps Support role withcommensurateexperience in

• people management.

• Experience of senior stakeholder management

• Project management with demonstrable results in improving IT services

• Capacity Planning/Forecasting exposure a plus

• Effectively share information with other support team members and with other technology teams

• Ability to plan and organize workload

• demonstratesclear and concise written and verbal communication skills

• Ability to communicate appropriately to relevant stakeholders

• Prior experience in managing Electronic Execution Platform is mandatory

• Bachelor’s/University degree,degree preferred