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JPMorgan Client Service Analyst Proactive Program & Project Team 
Canada, Ontario, Toronto 
437324600

01.07.2025

The goal of PP&P is to provide a direct method of contact to the merchant to support the Canadian Business with end to end case management.

  • Be the single point of contact that owns merchant's case from start to finish providing regular updates to the merchant along the way. Once the case is resolved, PP&P analysts will engage the merchant as required.
  • Assist with tasks and projects from other functional groups that require analysis and call outs to merchants or other business partners
  • Maintain a high level of knowledge surrounding new products, features, services, and processes
  • Escalate any case that cannot be resolved within the anticipated service level or that creates risk or exposure for the bank
  • Liaise with other areas of the organization in order to provide timely resolution to merchant inquiries
  • Ability to work within a dynamic and fast-paced environment
  • Demonstrate exemplary team working skills by maintaining a professional, positive and supportive attitude

Core Competencies

  • Excellent verbal and written French and English communication skills
  • Ability to provide professional and interpersonal communication when interacting with others
  • Self-motivated, works well with minimal supervision, & performs well in a team environment
  • Knowledge of computer software systems such as Microsoft Office, basic internet troubleshooting skills, and ability to navigate between different applications/tools

Qualifications

  • Knowledge of payment processing industry and related procedures and products.
  • High school diploma equivalent. Preferred qualification includes college/university diploma/degree.
  • Minimum of 2 years of customer service experience.
  • Bilingual - English / French.
  • Work from Office in Toronto position.