Cisco Network Support Technician ThousandEyes 

United States, Georgia, Atlanta 

437086152

About SamKnows

Responsibilities for this role include assisting with on-boarding new customers, providing expert advice on our tests & measurements, provisioning tests & servers, and helping validate the health of the measurement data we collect.

Your role will involve:

• Assisting the team with technical customer queries & investigations into anomalous data collected by our agents

• Provisioning and deploying our Linux test servers, used as measurement end-points

• Advising on & configuring the test schedules that control the measurements run by our agents

• Managing tickets in Jira, our main method of recording and handling requests from other teams

• Providing technical expertise on our measurements, our agent, and our testing infrastructure, both to internal stakeholders on tickets or in Slack & Webex, and to external stakeholders on client calls and emails

This will require interacting with multiple teams within ThousandEyes, including working closely with those responsible for developing & deploying our agent, as well as our customer success and technical account managers.

Who you are:

Your experience and contribution:

• A strong background in Linux and Bash programming is absolutely essential

• You will have some experience with SQL (or similar)

• You should have a solid understanding of network and internet technologies

• You will be an inquisitive, proactive and enthusiastic person who is happy to be constantly learning new technology while teaching others

• You are comfortable working in a fast-paced environment where context switching is required

• You should be a strong communicator and be able to communicate with both internal teams and external customers.

• You should be comfortable explaining technical detail to less technical audiences, and able to interact directly with clients in an appropriate manner when required

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)