Adidas DIRECTOR 

China, Shanghai, Yangpu District 

436524330

This position is pivotal in ensuring a seamless employee experience, stabilizing transitioned processes, and building a scalable, future-ready HR services model for Emerging Markets.

Leadership & Operations

• Lead and manage the HR Services team supporting multiple Emerging Market countries, ensuring consistent, high-quality service delivery.
• Stabilize and optimize recently transitioned HR processes from various countries into the India Hub.
• Provide strategic leadership to a team spread across geographies, fostering collaboration, accountability, and service excellence.

Service Delivery & Process Excellence

• Ensure HR services are delivered with accuracy, timeliness, and compliance with local labor laws, company policies, and global standards.
• Drive continuous improvement, automation, and digital solutions to enhance efficiency and employee experience.
• Monitor KPIs, SLAs, and service dashboards, proactively addressing variances and issues.

• Identify expertise gaps & create upskilling plan (i.e. establish GBS team as SAP/MyHub experts)
• Establish practices to stay updated on business news & EM strategy

• Ignite passion for the Brand & nurture sense of belonging (ie sports, roll out Leadership Framework training, review Onboarding process for new joiners)
• Upskill team leads & equip them with adidas leadership toolkit (ie on remote leadership, growth mindset, etc)

Stakeholder Management

• Partner closely with HR Business Partners, Country HR Directors, and GBS counterparts & GPO’s to understand business priorities and align HR service delivery.
• Act as a trusted advisor and escalation point for critical HR services issues in Emerging Markets.
• Build strong relationships with regional and global stakeholders to ensure alignment, transparency, and credibility.

People Leadership

• Lead, coach, and develop a culturally diverse team across multiple locations.
• Create a culture of inclusion, high performance, and continuous learning.
• Develop leadership bench strength and succession planning for HR Services in Emerging Markets.

Transformation & Change

• Champion change management efforts in stabilizing newly transitioned services.
• Lead initiatives to standardize and harmonize HR processes across Emerging Markets.
• Stay ahead of market trends in HR operations and shared services to embed best practices.

Qualifications & Experience

• 15+ years of progressive HR/HR Services/Shared Services experience, with at least 5 years in a leadership role managing large, multi-country teams.
• Strong understanding of HR operations (Payroll, Employee Data Management, Onboarding, Benefits, Employee Lifecycle, Case Management, etc.) and compliance in Emerging Markets.
• Proven track record of leading HR service delivery within a GBS/Shared Services environment.
• Experience in process migration, stabilization, and transformation projects.
• Exceptional stakeholder management skills with experience working in a complex, global matrix organization.
• Strong business acumen, analytical ability, and a mindset for continuous improvement.
• Excellent communication and influencing skills; ability to lead through ambiguity and change.

Key Competencies

• Strategic Leadership – Ability to set direction, inspire, and drive results across geographies.
• Operational Excellence – Strong focus on efficiency, metrics, and continuous improvement.
• Global Mindset – Cultural sensitivity and ability to operate effectively across diverse markets.
• Change Agility – Skilled at leading through transition, transformation, and complexity.
• Collaboration & Influence – Builds strong partnerships across functions and levels.