EY Experience Management Resource Supervising Associate 

Canada, Ontario, Toronto 

435055170

As an EM Supervising Associate, you will be responsible for supporting deployment; development; and capacity management of the Consulting client-serving professionals. You will be responsible for reporting requirements in order to effectively deploy client-serving professionals and provide them with meaningful career experiences. You'll receive regular supervision on a day-to-day basis to set appropriate priorities.

The Experience Management (EM) Supervising Associate will be supporting Consulting Canada as a member of the national Experience Management team.

Deployment:

• Address complex scheduling assignments for assigned competencies.
• Conduct skill and bio/CV searches that focuses on matching project need(s) with required skills, development opportunities and project risk.
• Assist with the creation/maintenance of accurate personnel and client project schedules.
• Proactively identify resources that will become availability in short term (i.e. next 2-3 weeks)
• Proactively monitor and highlight unassigned resources to minimize unassigned time
• Regularly communicate material schedule changes to the appropriate Experience Manager
• Communicate regularly with Experience Management team on the status of staffing requirements

Teaming:

• Demonstrate effective teaming with Consulting and cross service line EM team(s) by proactively/creatively responding to requests.
• Involved in ad hoc projects as required (i.e. task forces, reporting, process improvement committees, training manuals etc.)
• Identify ways to improve Experience Management processes
• Participate in the orientation of new hires by providing an overview of the Experience Management function and operating model
• Partner with the Consulting Talent Team (i.e. HR) on Performance Management initiatives
• High degree of expertise on Experience Management systems/enablers including but not limited to ProFinda, Retain/MERA; EYA; EY Discover; Mercury; and SuccessFactors.
• Work with peers across Consulting regions by contributing to EM priorities; task forces; and/or projects

Reporting:

• Act as a subject matter resource on EM tools/enablers
• Assist with the creation of Service Line; Market and/or Competency reporting including utilization performance; forecasts; variance analysis; and capacity management analytics
• Create reports and pivot tables for deployment data

Skills and attributes for success

• Bachelor's degree, or equivalent work experience
• Experience staffing consulting roles/professionals
• Advanced PowerBI and Microsoft Excel skills
• Proficient in other Microsoft applications
• Strong analytical skills, with attention to detail
• English language skills - very strong written and verbal communication
• Proven client service focus, with an ability to resolve issues quickly, with a sense of urgency
• Strong problem-solving skills
• Flexible in adapting to constantly changing priorities
• Outstanding teamwork and interpersonal skills
• Confident at working independently and a self-starter
• Adept at handling multiple tasks, with strong organizational skills
• 3-5 years of relevant work experience
• Experience in a professional services firm desirable

Ideally, you’ll also

• French language will be considered an asset

What we offer you

The salary range for this job in British Columbia is $75,600 to $113,400. Individual salaries within this range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and work location city.