Citi Group Issue Management Program VP 

United States, New York, New York 

434840306

Responsibilities:

• Data Quality Review and Analysis on Self-Identified and External issues in iCAPS/Citi Risk & Controls Platform. Specifically review of assigned Issues for appropriate data quality prior to activation and at issue closure.

• Drive issue quality reviews ensuring compliance with Global Issue Management Procedure

• Facilitate Business Line QC engagement across the full lifecycle of high impact issue remediations and key remediation programs

• Reporting on issue inventory, tracking progress, identifying potential delays and escalating concerns as necessary.

• Utilize data analytics to assess issue remediation trends, identify key risks, and develop insights for process improvement.

• Prepare management reports on issue quality metrics and IQC process.

• For specific projects for issue management process improvements, may lead tasks related to business requirements, ensuring timely and efficient execution resulting in high-quality output.

Qualifications:

• 5-10 years of experience in operational risk management, audit, compliance or other control function

• Familiarity with issue management program

• Excellent oral and written communication skills

• Excellent problem-solving skills Ability to comprehend the big pictures with high attention to critical details

• Capable of prioritizing and multi-tasking in a dynamic, fast paced environment

• Ability to analyse a process and recommend ways to improve quality, controls, and efficiency

Education:

• Bachelor's/University degree, Master's degree preferred.

Anticipated Posting Close Date:

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