Ebay Strategy Operations Manager Trust 

United States, California, San Jose 

434542438

Key Responsibilities:

• End-to-End Strategy & Execution: Develop and implement strategies that enhance the trust experience for eBay's customers. Focus on policies related to seller trust and risk management, ensuring they are used constructively and fairly.

• Data-Driven Insights: Write queries to pull data and analyze it to size opportunities and understand customer needs. Use these insights to inform strategic decisions and drive improvements.

• Stakeholder Collaboration: Establish and maintain relationships with key partners across Product, Analytics, Engineering, Design, and Customer Support teams. Secure buy-in from multiple stakeholders for long-term solutions.

• Roadmap Development: Create roadmaps to achieve customer and business outcomes. Define business requirements and standards, contribute to product requirements, and ensure rapid execution and delivery.

• Seller Engagement: Regularly connect with sellers to capture feedback and insights, incorporating them into policies and processes.

• Communication & Policy Management: Enhance the way eBay communicates trust policies to sellers and buyers, improving external policy information and stakeholder communication. Lead the day-to-day functions of trust policies, resolving high-priority issues and maintaining policy documents.

• Mechanisms Development: Strengthen assessment, monitoring, testing, and goal-setting standards to ensure execution excellence.

• Executive Communication: Help drive alignment at senior levels of leadership with the opportunity to regularly present to Director+ audiences.

Qualifications:

• Education: Bachelor’s degree required; advanced degree preferred.

• Experience: 7+ years of relevant experience in e-commerce, trust & safety, strategy & operations, product management, management consulting, or related fields.

• Skills:

  • Strategic vision with tactical execution capabilities.

  • Experience leading cross-functional teams and delivering large-scale programs.

  • Strong analytical and problem-solving skills, comfortable working closely with data & analytics teams.

  • Excellent verbal and written communication skills, with the ability to convey policy changes and collaborate with various stakeholders.

  • Meticulous attention to detail with outstanding organizational skills.

  • Ability to manage ambiguity and minimize uncertainty through quantitative and qualitative insights.

Who You Are:

• A strategic thought leader and creative problem solver.

• An effective communicator who aligns executive audiences to trust strategies.

• A proactive leader who resolves issues swiftly and leverages data effectively.

• A collaborator who builds and sustains strong partnerships across the organization.

• A visionary who sees the system and understands end-to-end trust experiences and eBay business growth objectives.

The base pay range for this position is expected in the range below:

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