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The other primary functions of the team for Retail Bank and Premium Products Risk Office includes governance and support for event and issue management, risk management, audits and exams, and first line compliance monitoring and reporting intent. Utilizing tools such as Tableau and Looker studio. This position partners with 1st and 2nd lines of defense for the governance and oversight of events and issue management. This will include consultation, training and implementation of methodology changes to Retail Bank and Premium Products risk office partners. The role will be responsible for facilitating risk reporting, intent prioritization discussions and implementation plans. This role also requires proficiency in the creation and use of Google slides.
Responsibilities
training for event and issue governance
Lead weekly/monthly governance forums for the Event and Issue methodology and standard requirements and changes
Participates in defining the methodology and problem management process leveraged within Retail Bank and Premium Products Risk teams to show adherence of enterprise standard requirements
Be recognized as the subject matter expert on the team for control, event, and issue governance
Problem Lead role includes the quality review and approval of event and issues for closure
Perform analysis and evaluation of data across multiple assessments to identify key areas of opportunity and trends
Tracking and updating process documentation, procedures and training materials
Resolve or escalate impediments as needed
Support team with overall governance, reporting and change management
Assist with the creation and use of Google slides for the broader team
Basic Qualifications:
Associate's Degree or Military Experience or at least 1 year of Process Management experience
At least 1 year of Risk Management experience
At least 1 year of experience supporting, partnering and interacting with internal business clients
At least 1 year of Google Suite experience
Preferred Qualifications:
Bachelor's Degree
2+ years of experience in Project or Process Management
2+ years of experience in Governance or Risk Management
2+ years of experience in Change Management
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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