Product Strategy & Vision
- Define the vision, goals, and roadmap for data and analytics products that serve the communications platform needs.
- Align product initiatives with business objectives, ensuring a clear focus on driving outcomes like audience engagement, message and channel effectiveness, and operational efficiency.
- Stay informed about industry trends in communications, data, and analytics to identify innovation opportunities.
Stakeholder Collaboration
- Partner with Marketing, Operations, Product and Support teams, Executives, and Data scientists to understand their needs and translate them into product requirements.
- Act as the voice of the customer, ensuring the delivered solutions address key pain points and objectives.
- Facilitate workshops, feedback sessions, and demos to gather input and ensure alignment.
Roadmap & Delivery
- Prioritize product features and capabilities based on business value, feasibility, and user needs.
- Collaborate with engineering, design, and analytics teams to deliver solutions on time and within scope.
- Monitor product performance post-launch and iterate based on user feedback and analytics.
Data & Analytics Integration
- Advocate for and enable the integration of analytics into communications processes.
- Manage message lifecycle states across the end to end journey so that dashboards and reports can be built to provide key insights into comms performance.
- Support the development of dashboards, predictive models, and reporting tools to measure comms and channel effectiveness and audience insights.
- Ensure products adhere to data governance and privacy standards.
Performance Measurement
- Define success metrics and KPIs for communications analytics products.
- Regularly report on product outcomes and communicate results to stakeholders.
What you'll Need:
- Bachelor's degree in Computer Science, Electrical Engineering with at least 3 years of experience in a Product role building high impact scalable platforms with a focus on data, analytics, or communications.
- Demonstrated success in delivering data-driven products or solutions for horizontal platforms.
- Strong understanding of data visualization tools (e.g., Tableau, Looker) and analytics platforms.
- Familiarity with data pipelines, ETL processes and databases.
- Knowledge of SQL, marketing automation tools, CRM systems, or audience segmentation strategies is a plus
- Basic understanding of how different communication channels (Email, Push, SMS, Voice, Chat) work.
- Strong hypothesis building and problem solving skills. Is comfortable getting their hands dirty with large amounts of data and running independent analysis.
- Has prior experience prioritizing projects across multiple stakeholders based on business impact, creating product roadmaps, and communicating product vision and results to leadership and stakeholders.
- Experience with working with cross functional teams such as Engineering, Data Science and Analysts
- Demonstrated experience working collaboratively in cross-functional teams Passion for learning new technologies, domains, and challenging the status quo.
- Grit, drive and a strong feeling of ownership coupled with collaboration.
* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .