PayPal Customer Support Advisor German speaking Sweden, Stockholm 43206782
at all stages of their Zettle journey via phone, email, and live chat.The role is
located inZettleEach teamember is taking care of both incoming email and phone calls.
play anZettlewhere you can be asked to support in internal projects
Your day to day:
issues atZettle
Answer phone calls and emails from customers and work to resolve their queries in real time, or work with the most relevant Zettle departments so it can be dealt appropriately.
Proactively recommend and educate the customer about the features and benefits of Zettle products in order to improve their satisfaction and deepen their relationship withZettle.
Seize opportunities to upsell products when they arise.Rate negotiation, sales, support in internal projects etc.
Working hourswill be from Monday to Fridayfrom 08.00-17.00 (local SE time)
What do you need to bring:
You need to have a native or business proficiency level in German.
Youhaveto befluentin English,ourbusinesslanguage.
Swedish language is a plus but it is notnecessary
You are positive and bringenergy
Youareateam player
Youareselfdriven and youare taking responsibility for your own day-to-day work
Ability to communicate effectively via telephone byutilisingsoft skills, active listening, and clearly speaking to customers
Excellent business writing abilities and the ability to communicate effectively via email transmission byutilisingproper grammar and punctuation skills
Our Benefits:
Any general requests for consideration of your skills, please
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