Bank Of America GWIM Senior Operations Representative 

United States, Alabama, Birmingham 

431747826

Required:

• Minimum of 1+ years professional or relevant internship experience required
• Strong communication skills, both verbal and written
• Strong analytical skills, able to maintain a high quality of customer service and attention to detail
• Work independently, prioritize time and exceptional organizational skills
• Manage multiple and conflicting objectives, projects or activities at once with minimal direction

Responsibilities:

• Performs standard transaction processing and reconciliation according to the established guidelines and procedures
• Responds to client inquiries through numerous channels to support operational efficiency and quality client service
• Performs basic research, follow-ups, and resolution of routine research requests
• Identifies potential issues in daily operational tasks and escalates risk concerns, as appropriate
• Provides general operational support including handling inbound calls, mail sorting, and mail distribution

Skills:

• Business Operations Management
• Customer Service Management
• Prioritization
• Reporting
• Trade Operations Management
• Data Collection and Entry
• Data and Trend Analysis
• Organizational Effectiveness
• Process Management
• Quality Assurance
• Customer and Client Focus
• Oral Communications
• Research Analysis
• Written Communications

High School Diploma / GED / Secondary School or equivalent

1st shift (United States of America)