Assistance in completion of all daily processes/deliverables across the wider Depositary team.
Update our core processing platform for numerous income instructions, Coupons, Redemptions, and Dividends.
Compare documentation to system information, check accuracy and highlight discrepancies.
Review Investigation logs on daily basis ensuring all relevant files are updated appropriately.
Liaise with agents to resolve escalated problems.
Ensure daily statistics are complete. Utilise strong understanding of performance MIS to drive Business process, re-design and quality improvements
Fostering a close relationship with Key stakeholders; Issuers, Product, and Depositories and have responsibility to manage internal and external client relationships, to ensure Department responsibilities and objectives are met.
Provide effective communication and maintain a close working relationship with operational Risk and Control team and Front office.
Assist Team Leader with ensuring Standard Level Agreements (SLA’s) between all areas are in place and adhered to.
Review existing processes with TL/ SM/ team and peers & identify opportunities for improvement, once identified will own to completion.