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GE HealthCare BMET Leader Denver CO 
United States, Colorado 
430501685

08.09.2024
As the BMET Leader in Denver, you will provide key local customer interface and day-to-day work direction for assigned personnel at specific accounts to ensure customer satisfaction and Service Excellence per contract. You may perform some technical service work.
Responsibilities:
  • As directed, use knowledge of customer contract to ensure obligations are met.

  • Prioritize service, assign personnel, and follow up on commitments.

  • Hire and develop talent for a clinical service team. Includes direct people management responsibility including staffing decisions and performance development.

  • Share on-call or service call escalation.

  • Function as Site Leader and is responsible for customer relationship at assigned sites.

  • Ensure service quality via frequent customer contact and formal quality reviews.

  • Responsible for prompt and accurate filing of expense, time, and service reports for team of direct reports.

  • May track and analyze financial performance with DOS, MCE, or SDL.

  • May maintain approved parts inventory and manage vendor service delivery processes in compliance with GE policies.

  • Maintain technical knowledge of current standards for safe, effective us of medical equipment through instruction.

  • May provide instruction to hospital personnel on equipment operation, diagnostics, effective use, and repair.

  • Meet Health and Human Services, Environmental Health and Safety, and other applicable regulatory requirements.

  • Effectively communicate and partner with teammates and colleagues.

Qualifications:
  • Associate’s or Bachelor’s degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 4+ years of experience servicing medical equipment;

  • OR equivalent military education and 4+ years of experience servicing medical equipment;

  • OR High School Diploma/GED and 6+ years of experience servicing medical equipment

  • A minimum of four years’ experience as a Biomedical Technician with two-years of progressive team leadership experience effectively supervising and coaching technical personnel, as well as effectively resolving customer relations issues.

  • Qualified experience in a customer service environment with resulting knowledge of customer account coordination.

  • Experience managing financial and administrative requirements of the position.

  • Strong communication and presentation skills with the ability to communicate technical issues to the customer in an easy to understand manner.

  • Ability to analyze metrics and reports (SEDs).

  • Proficiency in completing electronic documentation using technological tools (e.g., iPad, iPhone) and familiar with technological programs (e.g., Microsoft Office).

  • Must live in Denver area and be willing to travel outside of the assigned region.

  • Must have and maintain a valid driver’s license.

Quality Specific Goals:
  • Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

  • Complete all planned Quality and Compliance training within the defined deadlines.

  • Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.

  • Ensure all work orders, vendor service reports, time and expense reports, PM activities, purchase orders, and other duties are documented in an accurate and timely manner.

  • Complete one site safety inspection per month.

  • Ensure all test equipment is tracked and 100% calibrated on time.

Application Deadline: September 13, 2024