Bachelor's degree or equivalent practical experience in escalations or crisis management.
2 years of experience in applying policy to online content, while making judgment calls regarding appropriate and violative content.
Experience working in an operations-oriented organization.
Ability to work non-standard, on-call rotation weekend and holiday hours.
Preferred qualifications:
Experience with spreadsheets, databases, SQL, and data analysis.
Experience in content policy, anti-abuse and reviewing online content.
Experience working with international issues across multiple geographies, including freedom of expression, child safety, or online controversial content.
Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment.