JPMorgan Payment Lifecycle Associate II - Treasury Services Billing Operations 

United States, Florida, Tampa 

428986731

As a Payment Lifecycle Associate II within Commercial and Investment Bank, you will be responsible for the daily operations within Treasury Services Billing. This includes intake, set-up and maintenance, quality control, research, data feed management, and some project management.

Job Responsibilities:

• Take ownership and effectively collaborate with peers across locations on team's deliverables
• Understand Operational controls and ensure adherence by stakeholders
• Perform Billing set-up and maintenance for clients on the strategic Billing platform
• Perform quality review of set-ups / maintenance to ensure accuracy
• Review billing activity from product feeds for accuracy and process adjustments as needed
• Research and respond to inquiries, manage billing projects as assigned
• Develop Standard Operating Procedures (SOPs) and review / update as required and ensure compliance with operational procedures and processes
• Partner with Billing Product Owners, Billing Technology, and stakeholders on strategic planning, client issues, and process improvements
• Own management reporting, start / end of day checks; assess risks impacting operations and manage to closure
• Manage design, testing, and project plans for all new automation efforts and process improvement initiatives
• Report, document and manage to closure any internal or external errors and associated impact analysis along with remedial actions
  

Required qualifications, capabilities and skills:

• Strong communication skills
• Strong collaboration skills: share information and effectively communicate with team members, management and partners in Sales, Service, Product and Technology
• Flexible, quickly adapts to changes in the work environment, and manages competing priorities to achieve the most effective results
• Able to operate independently, follow tight deadlines, and work within a matrix management environment
• Proficient level knowledge of Microsoft suite of tools (Word, Excel and PowerPoint)
• Proficient level knowledge of process flow creation tools such as Microsoft Visio, Signavio
• Basic knowledge of Agile tools such as JIRA
• Understanding of Robotic Process Automation (RPA) or Intelligent Solutions: UI Path and/or Alteryx

Preferred qualifications, capabilities and skills:

• Minimum 5 years of JPMorgan Chase work experience
• Formal accreditation in Project Management method (PMP)
• Treasury Services (TS) / Banking experience a plus; TS Payments Billing experience
• Broad experience in an Operational, Technology or Business Project Manager role preferred