Adidas SR MANAGER CREDIT & COLLECTION 

Singapore, Singapore 

426533471

Key Responsibilities:

• Responsible for the servicedelivery of Several O2C (Credit & Claims) teams serving the customers, delivering performance that meets or exceeds service level agreement targets.
• Responsible for the credit and collection, plus claims and disputesmanagement processes.
• Significantly contribute to the GBS priorities, KPI’s, OKR and overall GBS roadmap.
• Build and establish a trustful relationship with the NAM and GBS Business Partners.
• Develop and coach the team to build and strengthen the deliveries of the area.
• Acts as an effective support & backup of the O2C Director, helping to establish and roll-out the team strategy.
• Drive continuous improvement in the O2C team by introducing Lean principles and developing team members.
• Lead the implementation of technology solutions.
• Support the design,develop and implementation process standardization, harmonization, automation, RPA in partnership with the GPO and Delivery Excellence.
• Analyze, develop new and adjust existing end to end processes/services, standards or operational plans, and deliver results with direct impact on O2C, other streams and markets.
• Support the internal controls process and advice on improvement areas to have successful controls.
• Take responsibility for understanding stakeholder requirements, collecting data, delivering analysis, problem resolution and proposing solutions.
• Provide comprehensive expertise for operational processes under their area of responsibility.
• Develop and implement adequate communication packages to present derived results, recommendations and solutions.
• Manage compliance and global process guidance.
• Manage customer related issues with their direct reports, which includes problem resolution and root cause analysis.
• Manage the relationship and support requests from the NAM Finance departments and other stakeholders in the business.
• Facilitate review of the accounts receivable position of the sales and finance teams
• Act as escalation point for the operational related issues, collaborate process related issues with the GPO.
• Work with relevant stakeholders and provide the O2C GPO with recommendations pertaining to O2C technology and process improvements.
• Partner with the GPO in managing process and improvement focused projects for O2C.
• Establish and maintain strong financial controls over the work performed.

Key Relationships:

• Field Accounts in USA and Canada (Specialty, Golf and adidas Team Sports).
• NAM Commercial Finance Team.
• NAM Sales Team.
• Global Process Owners.

• GBS Operational Teams (Cash Application and Account Operations).
• GBS Functional Teams (Comms, Delivery Excellence, Continuous Improvement).
• HR Business Partners.

Knowledge, Skills and Abilities:

• Enthusiastic and Results Driven.
• Self-motivated and Team Player.
• Strong Customer Focus.
• High Adaptability.
• Great in Communications and Presentation Skills.
• Ability to make data-driven decisions with limited time.
• Great at Decision Making and conflict resolution.
• High attention to detail.

Requisite Education and Experience / Minimum Qualifications:

• Bachelor’s degree in business administration, Accounting, Finance or Economics.
  A Master’s degree is a plus.
• 7+ years of relevant experience in an O2C Manager role, such as Customer Lifecycle, Cash Application, Credit and Collections, and/or Claims.
• Proven experience in leading, mentoring and developing high performance teams.
• Ability to think strategically and make decisions with a long-term vision.
• Experience with continuous improvement methodologies and root cause analysis.
• Experience leading and driving projects aimed at improving O2C processes.
• Advanced capabilities in English and Spanish (written and spoken).
• Advanced knowledge in MS Office and SAP ERP systems.