Wells Fargo Branch Operations Coordinator Sedona 

United States, Arizona 

424094230

Why Wells Fargo:

more than a financial services leader –We believe that a meaningful career is much more than just a job – it’s about findingall ofsupported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being.

About this role:

Branch Operations Coordinatorfor our National Branch Network as part of the

In this role you will:

• appropriate introductionsto bankers

• Complete operational activities while minimizing risks under established policies

• Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization

• Support the Branch manager in operational tasks and scheduling

• Resolve issues related to daily operations of the teller line, under direction of regional banking management

• Support customers and employees in resolving or escalating concerns or complaints

• Receive guidance from managers and exercise judgment within defined policies and procedures

• demonstratingcare, building relationships, and completing requested transactions

• information and services to meet customers financial needs

• Motivate a diverse team to achieve full potential and meet established business objectives

Required Qualifications:

• 2+ years of customer service and issue resolution experience or equivalentdemonstratedthrough one or a combination of the following: work experience, training, military experience, education

Qualifications:

• comprehendingcustomer issues

• Ability to educate and connect customers to technology and share the value of mobile banking options

• Ability to interact with integrity and professionalism with customers and employees

• identifypotential fraud/risky accounts and takeappropriate actionto prevent loss

• Cash handling experience

• independentand able to prioritize in a fast-paced environment

• Ability to exercise judgment, raise questions to management, and adhere to policy guidelines

• Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting

• Knowledge and understanding of retail compliance controls, risk management, and loss prevention

• Motivate others to achieve full potential and meet established business objectives

Job Expectations:

• Ability to work a schedule that may include most Saturdays

• This position is not eligible for Visa sponsorship

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