Citi Group Fraud Strategy Analytics Lead Hybrid 

United States, Florida, Jacksonville 

423230623

Key Responsibilities:

• Oversee the NAM fraud strategy and analytics processes
• Oversee the analysis around emerging fraud threats and decline trends to ensure queue performance is full optimized
• Directly interact with the OCC, Risk, Audit and Compliance to ensure fraud practices and policies are in line for a sound fraud organization and that appropriate controls are in place
• Oversee the functions related to fraud database, including data integrity reporting capabilities and ongoing optimization efforts
• Be an active player in fraud management forums in order to ensure Citi is ahead of the latest fraud patterns
• Work with business partners to understand and assess new projects, products and clients as it relates to fraud
• Evaluate potential control enhancements which will improve business controls or reduce impacts to good customer spend
• Be an active member of the NA Client Operations team strongly representing the interests of the fraud and authorizations teams while driving quality results
• Oversee the implementation of new products within the Fraud space
• Take the lead on projects/initiatives related to change within Commercial Cards fraud space
• Enhance cross sharing of information amongst Consumer and Commercial fraud teams
• Serve as primary escalation point for day-to-day issues involving Fraud declines to include interacting with verbally with clients via meetings as well as through written communication

Knowledge / Experience:

• Proven success in Cards and/or Fraud Management disciplines
• Must have experience with tools such as Python/SQL, Tableau/PowerBI, decision tree software (i.e. Angoss)
• Prior experience and knowledge of Cards fraud is essential
• Working knowledge of card authorization and an understanding of how to reduce authorization declines is required
• Understanding of risk related aspects of operational activities is essential
• Experience supporting multi-client environment is essential
• Previous experience with Visa, MasterCard, TSYS and Broadcom is preferred
• Proven record of writing rules geared towards fraud mitigation, while enhancing the customer experience is required

Qualifications:

• 5 years of experience at a minimum in Analytics within a cards fraud environment
• Bachelor’s degree or equivalent experience in a related field
• Certified Fraud Examiner designation a plus

Skills:

• Exceptional analytical skills
• Superior verbal and written skills
• Proficient in tools such as MS Office, Excel and Access, decision tree software
• Working knowledge of SQL and databases required

Anticipated Posting Close Date:

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