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JFrog Operation Project Manager - Temporary Position Israel, Center District 422577687
Yesterday
As an Operation Project Manager at JFrog, you will…
- Manage end-to-end projects, from the definition of the specifications to accompanying the deployment of the solution, including shaping the associated processes and training team members
- Translate Customer Success member needs (engineers, Team Leaders, Managers, etc.) to structured requirements and processes design
- Work with the relevant teams (IS and Business) to define the solution and create process specifications to be translated into technical specs
- Assist with the testing, implementation, and deployment
- Monitor adoption and manage required changes
- Provide data analysis
- Serve as a primary point of contact for the Customer Success Team regarding Customer Success Operations, providing support for incoming inquiries and delivering training on implemented changes
- Bachelor's degree in Industrial Engineering with specialty in Information Technology or equivalent
- 5+ years experience as a business operations manager, CS operations manager, program management, or similar roles in Support/Sales/Customer success - advantage for experience with Salesforce/Freshdesk
- Strong attention to details
- Ability to handle a variety of tasks and projects
- Ability to prioritize and multitask effectively in a high-paced environment
- Excellent communication and interpersonal skills, and ability to communicate at all levels of the organization
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