Broadcom Semiconductor Fab Application Support Engineer 

United States, Pennsylvania, Allentown 

421799851

Job Overview

Typical Duties and Responsibilities

• Provide support to multiple applications used by Semiconductor divisions and Fabs

• Monitor application performance and resolve any issues promptly working with the managed services team

• Conduct regular system checks and performance assessments to identify areas of improvements in terms of functionality & performance.

• Provide Technical Support - Offer technical support to end-users via phone, email, or chat. Document technical issues, workarounds, and resolutions in a knowledge base.

• Collaborate with Development Teams - Work closely with software developers to identify and implement improvements. Assist in the testing and deployment of new application features.

• User Training and Documentation - Conduct user training and create user manuals to enhance application usability. Document processes, procedures, and solutions to build a knowledge base for future reference.

• Coordinate with Other Departments - Coordinate with IT and other departments to manage application updates and maintenance schedules. Gather and analyze user feedback to drive continuous improvement of application features and user experience.

• Maintain Software Licenses - Maintain inventory of software licenses and ensure compliance with licensing agreements.

Qualifications / Skills

• 8+ years of experience in the areas of IT Applications and support

• BS degree in Information Systems / Computer Science.

• Technical Skills - Proficiency in Java, Python, shell scripting, SQL and familiarity with database management systems (MSSQL, Oracle, MySQL).

• Knowledge of Tomcat / IIS/ Ngnix and other middleware technologies

• Knowledge of application support tools, techniques and methodologies.

• Knowledge of applications used in semiconductor design & manufacturing, testers, yield analysis management is a plus

• Must be familiar with on prem / outsourced semiconductor manufacturing and working with contract manufacturers, packaging/probe houses

• Communication Skills - Excellent communication and interpersonal skills. Ability to interact effectively with end-users and other teams.

• Problem-Solving Skills - Strong analytical and troubleshooting skills. Ability to conduct root cause analysis and implement solutions- Technical knowledge in Windows & Linux environments current and legacy (Fab environment has many old devices running older OS versions)

• Strong Technical knowledge in Unix/Linux server technologies and administration (Red hat /OEL/Rocky). Exposure to all the industry standard Linux operating systems is a plus.

• Understanding of Anti-Virus software/protocols

• Troubleshoot such as application crashes, slow response times, and configuration errors. Provide level 3 support to resolve complex problems and ensure minimal downtime. Collaborate with other IT teams, such as Network, Linux and Application Development, to address issues that span multiple areas.

• Must be proficient in monitoring concepts and framework

• Knowledge of networking and other OS technologies is a plus

• Must be willing to support global workforce with Fabs in US and Asia

Compensation and Benefits

The annual base salary range for this position is $84,000 - $135,000.

This position is also eligible for a discretionary annual bonus in accordance with relevant plan documents, and equity in accordance with equity plan documents and equity award agreements.