JPMorgan Digital Private Markets - Product Marketing Associate Sr 

United States, New York, New York 

420072382

Job responsibilities:

• Manage the day-to-day development, execution, and maintenance of product marketing related activities for the Capital Connect platform such as monthly release communications, feature improvements, and member activation, retention, and education.
• Improve and maintain clear customer journeys and user touches in collaboration with other teams to ensure the value proposition, audience, message, and persona strategies are clearly organized, communicated, and executed correctly
• Work in partnership with internal teams including Customer Success, Sales, Content & Events, Business Operations, and Product to streamline processes and identify gaps in customer journey
• Help manage retention strategy including nudges to the platform, re-engagement campaign strategy, and content distribution
• Assist with sales enablement through updated collateral, talking points, and refining our value props
• Write and review product and email copy to ensure overall voice and tone are consistent
• Streamline and optimize product education both internally and to our user audience
• Maintain end-to-end accountability and organization of product related marketing activity (including activation & engagement)
• Collaborate with additional team members to actively report on relevant Product Marketing efforts and identify opportunities for improvement/growth

Required qualifications, capabilities and skills:

• 4+ years of experience in a marketing, product marketing, or related role
• A track-record of product marketing delivery and execution across multiple channels in a fast-paced, agile environment
• Experience developing and executing customer lifecycle strategies
• A creative, collaborative, and proactive mindset, with the ability to think critically and quickly respond and adapt ideas to serve both product and marketing goals
• The ability to work with a variety of stakeholders and draw them together to achieve a common goal
• Excellent organization and communication developed in a fast-paced, digital-first environment

Preferred qualifications, capabilities and skills:

• A background in finance, fintech, and/or b2b marketing
• Experience using marketing automation tools, reporting and analytics programs, and navigating CRMs
• Experience using CMS tools and developing engaging content/retention strategies
• Experience executing toward KPIs and ability to communicate results back to stakeholders
• The ability to be results focused, uncovering insights from multiple data sources and ensuring that campaign metrics are communicated back to the business in well-structured reports that provide actionable insight and future direction