Philips Order Management 

Panama, Panamá Province, Panama City 

418905387

Order Management

Your role:

• Ensure day-to-day accurate processing of orders, returns, and refunds, according to a set of KPIs.

• Develop and track early warning signals for order defects and liaise with required stakeholders for preventive and corrective actions.

• Reporting, monitoring, and control of order book in an organized and compliant manner.

• Design and maintain a daily management board for relevant KPIs and activities.

• Provide excellent customer service for our customers.

• Process order activities in SAP and other supporting applications.

• Process order changes due to Customer or Warehouse requests.

• Maintain good communication with stakeholders.

• Together with team members continuously implementing improvements through Lean tooling and disciplines.

You're the right fit if:

• Bachelor’s degree in related fields with Supply Chain or Business Administration.

• +2 years of Order Management equivalent experience.

• Experience with SAP or similar.

• Intermediate level of Microsoft Excel.

• Proficient level of English written and oral communication. French is a plus.

• Ability to work independently and optimally with cross-functional and virtual teams.

• Ability to handle conflicting priorities, deal with pressure, and constant change.

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