NetApp Customer Success Manager 

United States, Oregon 

418898004

• Develop & nurture strong relationships with customers, becoming a trusted advisor & advocate throughout their journey with NetApp
• Facilitate smooth Onboarding activities, collaborating with customers to co-create a Success Plan tailored to their specific needs & goals
• Conduct quarterly success reviews with customers to assess product adoption, address challenges, & identify areas for improvement
• Proactively engage with customers using data insights to monitor adoption and/or utilization, guiding them to recognize greater value
• Maintain the customer inventory of assets & services while identifying/qualifying opportunities to expand, refresh, or optimize their environments
• Work closely with Sales, Support, & other Technical teams to ensure an exceptional customer experience & drive the customer success strategy with wider account team members
• Collaborate with Renewal Specialist & Field Sales to design success plans with the goal of value realization

• Strong communicator with emotional intelligence (EQ) to build relationships (including written & verbal communication skills)
• Track record of working successfully with partners & customers to achieve desired results
• Capable of handling multiple concurrent tasks, ability to prioritize & respond promptly
• Intermediate technical proficiency to understand customer needs & leverage product capabilities or internal resources to meet those needs
• Proven ability to cultivate valuable & outcome-oriented relationships with customers
• Must be able to demonstrate proficiency in presentation & negotiation skills
• Must be a self-starter
• Skilled in data analysis, providing actionable insights, making recommendations & identifying new opportunities for growth
• Proficiency in MS Office required with Excel as a focus; experience with Salesforce, Gainsight, PowerBI and/or Tableau is a plus

• A minimum of 3+ years of applicable professional customer-facing experience is required (Customer Success, Customer Support and/or Account Management)