Dell Senior Advisor - Account Services Management 

Turkey, Istanbul 

418770374

You will manage multiple work streams and service delivery processes. Prioritizing and aligning to customer needs while driving continuous improvement and developing monthly business reviews.
You will:

• Build consistency of delivery and adherence to standard practices, ensuring contractual service support requirements are met.

• Compile, analyze and report statistical data and trends relating to service-level compliance and operational effectiveness.

• Present operational and service-level reports and explain service-level support available to all partners.

• Facilitate effective communication and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers.

• Supervise and guide less experienced team members, as well as train and mentor functional teams to understand and follow process guidelines.

Essential Requirements

• Strong relevant experience delivering successful complex IT services across a range of sectors.

• Outstanding communication skills and the ability to positively influence all partners. Fluent in English language.

• Demonstrated ability to work in a fast-paced matrix organization directing diverse teams through multiple programs to completion.

• Proven ability to manage a dynamic workload of complex priorities and deliverables while proactively communicating expectations.

• Strong data driven and problem-solving skills and a passion to learn and master new concepts quickly and independently.