Citi Group Head Cash Management Foreign Trade Client Services Operations 

Turkey, Istanbul 

992749857

Responsibilities:

• Oversee daily operations for multiple teams and several unit supervisors and ensure teams meet performance and quality expectations
• Manage staff resource allocation while assisting with the development and oversight of the budget
• Resolve complex and highly variable issues with significant departmental impact
• Evaluate performance and make recommendations for training/development, pay increases, hiring, terminations and other personnel actions
• Ensure essential procedures are followed and contribute to defining workflow standards
• Contribute to the objectives of the entire Transaction Services function
• Assume a leadership role, guiding key partners to effectively identify and address ambiguities and execute relevant monitoring and controls of key processes, policies and procedures.
• Exhibit strategic leadership skills by defining short and long-term goals, assigning resources and defining and tracking performance metrics to ensure results.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 6-10 years of experience in a related senior level role with experience in trade / cash operations and management
• Proven experience in creating and implementing processes that result in improved business performance
• Effective verbal and written communication and analytical skills

Education:

• Bachelor's/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

• Responsible for Cash Ops, Trade Ops, Commercial Card Ops, Citiservice, Digital Channels Support, Account Onboarding and Legal Inquiries Unit.
• Responsible from management of 70+ employees.
• Operations experience in enhancing client experience through superior service; creating simplified and efficient organization in terms of productivity and efficiency; ensuring secure processes in accordance with regulatory requirements; maintaining effective control environment, establishing diverse and engaged team.
• Holistic approach, strategic thinking in establishing priorities and planning of the roadmap.
• Strong rapport with regulators and other market authorities
• Exposure to and representation of business with senior management and several stakeholders both locally and regionally
• Ability to influence and mobilize parties to deliver strategic solutions and large scale & complex projects.
• Partnering with multiple stakeholders; product, sales & coverage, and technology across countries/clusters
• Ability to operate at different levels, hands-on approach to drive execution.
• Various experience in crises management, critical change processes and strategic discussions
• Agility to manage stress and changing situations, resilience.

Time Type:

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