Amazon Support Engineer II Ops Tech Solutions Delivery 

United States, Ohio 

41830735

IT Support Engineer II (L5) US
About The RoleAs an IT Support Engineer II, you will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions across sites in a defined geographical area. You are able to manage large projects with minimal guidance that affect multiple locations in a region. You are able to resolve customer issues in time of crisis to get them working again. You are actively expanding your scope of knowledge by learning about software design patterns, data structures, AWS technologies and distributed systems concepts.Key job responsibilities
Responsibilities include, but are not limited to
- Troubleshooting difficult IT problems without SOPs  Planning and coordinating CMs and CM templates.- Leading continuous improvement efforts.
- Auditing the quality of work performed and provide constructive feedback when necessary.- Serving as the first point of escalation.
- Participating in hiring, training and development of others.
- Moving up to 49 lbs as well as standing and walking during shifts lasting 12 hours.

- High school or equivalent diploma
- 4+ years of hands on IT systems or relevant experience in a commercial production environment
- 4+ years of experience in each of the following: Microsoft Administration, Linux Administration, or Cisco IOS (CLI)
- 4+ years of experience troubleshooting skills in a multi-user high availability environment
- 4+ years of experience with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP
- 4+ years of experience in PC repair, troubleshooting, deployment, and liquidation
- 3+ years IT experience with client, server, and network service delivery
- Possess and maintain a current, valid Driver License

- Bachelor’s degree in Computer science or IT related field
- Industry relevant certifications such as: CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS
- Strong troubleshooting skills of very complex systems
- Ability to explain complex IT concepts in simple terms
- Excellent written and verbal communication skills
- Ability to manage high priority projects