EY Change Analyst 

Argentina, Autonomous City of Buenos Aires, Buenos Aires 

417972682

Enterprise Technology provides reliable, secure and resilient technology services and solutions to support over 300,000 EY people. As part of Enterprise Technology, you’ll be at the forefront of enabling innovative technologies including emerging collaboration tools and world-class technology infrastructure.

Your key responsibilities

• The Change Analyst is responsible for performing Change Management daily, weekly & ad hoc operational tasks to support Mercury. The Change Analyst will analyse and assess RFCs to ensure compliance with established processes and change quality standards.
• The Change Analyst is also responsible for ensuring necessary approvals are in place before RFCs and Releases commence. They will also work closely with the Release and Environment Teams in the evaluation of RFCs and ensuring all required documentation and information are entered into the change ticket.
• Other responsibilities include:
  • Assist the Technical Change, Environment and Release Managers with the preparation of RRB agendas
  • Review weekly Pre-CAB RFCs to identify potential change conflicts
  • Ensure RFCs flow through their defined phases by liaising with the requesting, planning & implementing teams
  • Assess RFCs to ensure the appropriate level of planning, testing, validation and communication has been performed
  • Performing proactive checks and balances to identify compliance anomalies
  • Analyze reporting to identify trends and target areas for improvement
  • Identify additional reporting needs to gain efficiencies and promote automation
  • Perform Post Implementation Reviews (PIRs) for failed changes
  • Contribute input and feedback towards engineering the Change and Release processes for deployment and subsequent process improvements
  • Look for opportunities to integrate ITIL best practices into the existing Change and Release Management processes
  • Monitor and maintain change records in the ITSM Service Management tool to comply with SLAs/KPIs and EY Change Management processes
  • Maintain Change Management process documentation

Skills and attributes for success

• Excellent English language skills (verbal and written)
• Excellent people skills
• Basic awareness of different cultures and working practices across the regions
• Familiarity with the Software Development Lifecycle

Qualifications

• Good understanding of the ITIL Change, Release and Configuration processes
• Good knowledge of Service Management tools and, more specifically Change Management tools
• Experience in working as part of a diverse and geographically dispersed team
• Experience working in an operational environment
• Minimum of ITIL Change Management practitioner certification or equivalent experience.

Ideally, you’ll also have

• Supervisory skills or project experience
• Minimum of ITIL Change Management practitioner certification or equivalent experience

What we look for

Due to the geographical dispersion, this role requires the ability to think quickly and make sounds decisions without constant supervision.

What we offer

As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.