Microsoft Technical Support Engineering- Office 

Taiwan, Taoyuan City 

417937305

In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.

Customer Service & Support

• Do you want to empower every person and every organization on the planet to achieve more?
• Do you want to work in an open and inclusive environment where diverse perspectives are celebrated?
• If you love talking to and learning from customers and are excited about working with brilliant technical minds, we want to talk to you.

Our culture is built around attributes that drive our every decision and our every action:

• Customer Obsession - we exist for and because of the customer. We need people who share that passion and drive to make our customers experiences easy, insightful and trusted.
• Growth Mindset - we value all perspectives and reward individuals that poke at the edges of what they know to be true. We are seeking people that think differently and are biased toward action to accomplish great things.
• Diverse & Inclusive - we enable people who bring a contemporary view to shape our internal teams and encourage all to feel included.
• One Microsoft - we collaborate and value the work of others, combining their learnings with our own to make a better outcome for our customers.
• Making a difference - we drive impact by looking for ways to continually improve our day to day responsibilities and the connections between our work and others.

Responsibilities

• Scope a customer’s issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed.
• Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.
• Act internally as a customer advocate.
• Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support.
• Advise customers on how to gain additional value from their Microsoft products.
• Document your technical work and research to help your colleagues, improve the product, and improve the support experience.
• Maintain a proactive approach to customer experience, identifying customer satisfaction concerns and managing customer expectations

Technical Requirements

• Solid understanding of standard computer and networking concepts is required.
• Solid understanding of Microsoft 365 and Windows Platforms
• A degree of knowledge and demonstrated technical proficiency in SharePoint Online or Power Platform

Desirable Technical Expertise

• Project Management background and knowledge of Project Online, Project Server, Project for the Web and Microsoft Planner.
• SharePoint Server, SharePoint Online
• Power Platform background with knowledge of PowerApps, PowerAutomate, PowerBI
• Programming and debugging skills in one or more of the following: PowerShell, VBA, C#, Xml, ASP.NET

Bachelors of Engineering/Technology, preferably in Computer Science, is required or at least 4+ yrs in related field (or equivalent) experience.

Language Qualification
English Language: fluent in reading, writing and speaking.

• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.