Microsoft Technical Support Engineering 

Taiwan, Taoyuan City 

605138742

Contract Type:Full-Time Employee

This role is on-site in Bucharest, Romania and will require candidates work in the office 5 days per week.

Required Qualifications

• 1+ year(s) technical support, technical consulting experience, or information technology experience OR experience working in a multi-cultural or global team environment OR Bachelor's Degree in Computer Science, Information Technology (IT), Business Operatios or Communications or related field.
• Experience working in a multicultural or global team environment

Language requirements:

• This role requires proficiency in written, reading, and conversational English as all business operations as well as customer communications are conducted in English.

Preferred Qualifications

• Experience problem solving and providing solutions to customers
• Customer Support experience for large corporate customers

• Response and Resolution: You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.

• Readiness: You participate in communities with peer delivery roles.

• You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.

• Product/Process Improvement: You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements.

• Operate in a fast-paced, customer-facing environment, balancing multiple cases and priorities

• Strong written and verbal communication skills to effectively explain technical issues to both technical and non-technical audiences

• Commitment to a growth mindset, continuous learning, and collaboration across functions