SAP SAP Ariba Preferred Success Service Senior Coordinator 

Czechia, Prague, Prague 

417607385

Purpose and Objectives:

• with our customers and CSP’s to deliver the value of the SAP Preferred Success program with prescriptive guidance on solution usage and adoption topics.
• Empower

Role Description

A Service Coordinator is a highly organized and detail-oriented professional responsiblefor scoping and triaging all SAP Preferred Success service requests and routing those assignments to the right Delivery Specialists. This role requires a deep understanding of the Preferred Success service portfolio and sufficient product knowledge to collaborate closely with the CSP, understand customer needs and determine the best options to address their requirements. The Service Coordinator must be able to engage with managers from different teams to ensure resources are assigned on time, services are delivered as expected through to completion, and customer satisfaction feedback is requested.

Key Responsibilities & Tasks

• Review, manage, and process new Preferred Success service requests daily to ensure they meet the criteria for a valid service request, confirming that the scope falls under what can be covered by Preferred Success and aligns with the services requested.
• Assign and, when necessary, reassign service requests to adoption service center members based on the nature of the service, their skills, workload, and availability to ensure efficient and timely service delivery.
• Schedule regular calls with internal teams, including the delivery regional teams, managers, the SVA team, and other relevant stakeholders to collaborate on resource assignment based on customer needs and priorities.
• Request, staff, and assign product consultants as needed (from the service and delivery teams) based on their skills, workload, and availability to ensure efficient and timely service delivery.
• Periodically review their Resource Requests (RR) to ensure all are assigned. If not, escalate them to the Resource Management Team.
• Keep requesters, managers, or stakeholders informed about any delays in assignments, and provide updates frequently, addressing any concerns or inquiries from the CSP, requesters, or stakeholders.
• Review CARTs that are scheduled, in delivery, or pending requester action. For those with past delivery dates, request assigned resources to update the delivery date and include notes explaining any delays.
• Identify opportunities for process improvement and implement best practices to enhance service delivery efficiency.

Requirements:

• University undergraduate degree (or higher) in computer science, engineering, or comparable educational background.
• Associate Certification in at least one Ariba module
• Minimum 2-7 years of working experience with cloud-based applications.
• Experience in deployment, implementation, and enablement of Ariba modules.
• Familiar with the SAP Preferred Success offering
• Curious, open-minded, resourceful, and flexible with the ability to learn quickly
• Excellent communication skills (written and verbal)
• Ability to work with technical and non-technical colleagues
• Customer focused
• Ability to multitask and support many requests simultaneously

Yearly bonuses, sick days paid and sick leaves fully refunded, flexible start/end of working hours, contributions to the pension/life insurance, meal vouchers, holidays 5 weeks, educational courses, coaching and mentoring opportunities, free massage, cafeteria plan, free fitness studio, generous shares program, etc