Amazon Senior Startup Investor Manager Institutes AWS Accelerators 

United States, California, San Francisco 

417260327

Prime Video & Studios Core Tech is seeking a skilled Live Ops Support Engineer to drive technical excellence and ensure seamless operational support for our critical systems. You'll play a key role in maintaining and improving the reliability of our core technology infrastructure.Key job responsibilities
Provide advanced technical support for Prime Video's core technology systems
Troubleshoot and resolve complex technical issues
Develop and maintain support scripts and documentationPerform root cause analysis and implement preventive measuresA day in the life
Monitor system performance and respond to critical incidents
Conduct in-depth technical investigationsCreate and update technical documentation
Engage with internal stakeholders to resolve escalated technical challenges

- 2+ years of software development, or 2+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems

- Knowledge of web services, distributed systems, and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services, XML, JSON