Job Responsibilities:
- Lead and manage workforce planning to support skills growth and talent mobility.
- Develop and manage multi-year roadmaps aligned with business priorities.
- Enhance employee productivity through KPI-driven initiatives.
- Foster a culture of continuous learning and growth.
- Act as a Subject Matter Expert to cross-functional teams.
- Oversee strategic review processes and follow-up action planning.
- Collaborate with internal stakeholders to align efforts with leadership priorities.
- Design a certification approach to enhance skill-building.
- Manage and develop a team, encouraging innovation and growth.
Required qualifications, Capabilities, and Skills:
- 8 years of leadership experience in HR, learning, and project leadership.
- Demonstrated executive presence with the ability to influence stakeholders.
- Skilled in leading and developing teams in a collaborative environment.
- Expertise in data analysis to extract strategic insights.
- Ability to navigate complex matrix management structures.
- Proven ability to develop and implement strategic plans.
- Experience in leading change management efforts.
- Creative thinking and innovative solutions for learning programs.
- Strong project management skills for multiple projects.
Preferred qualifications, Capabilities, and Skills:
- Merchant Service experience
- Client Service or onboarding experience
- Bachelor of Science or Bachelor of Arts Degree