GE HealthCare Dealer Operation Manager West 

India, Maharashtra, Mumbai 

414838744

Roles and Responsibilities

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area - Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer

• Daily Service Review and Monitor all kinds of service requests managed by channel partners to ensure timely and effective resolution.

• Serve as the primary point of contact between channel partners and the technical and operations support team to expedite issue resolution.

• Conduct Bi-Monthly performance assessments of dealer operations, ensuring adherence to service standards and achieve high operation metric.

• Meet with customers regularly to gather feedback on service quality and drive improvements in customer satisfaction (CSAT).

• Conduct periodic inspections at service locations to assess service quality and compliance with safety regulations.

• Ensure that channel partners have the necessary tools and Personal Protective Equipment (PPE) for safe and effective service delivery.

• Work closely with the Regional Manager for operational support, escalations, and guidance.

• In-depth understanding of key service operations drivers.

• Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance. Uses prior experience and on-the-job training to solve straightforward tasks.

• Has access to technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions.

Required Qualifications

• This role requires minimum 8 plus years of experience in the Services & Customer Service Management. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience)

Desired Characteristics

• Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.

are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.