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By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Thisrole will be part of a growing global team within Central Controls who are responsible for executing quality assurance reviews over the MCA enterprise wide andwill:
Challenge the quality of MCA policy, standard, procedures and practices;
Verify that established standards and processes are followed and consistently applied;
Validate the usage and mapping of non-MCA data sources in MCA;
Recommend actions that address the root cause of identified operational weaknesses in order to prevent recurrence by changing design and/ or execution; and,
Identify execution errors for prioritized remediation.
What you’ll do
You will work on all phases of Quality Assurance Review across all Business and Functions, with tasks including:
Provide basic support with drafting of QA Review scripts including documenting scope and sampling approach.
Support the collation of data required for a QA Review.
Follow QA Review script across all in scope Businesses and Functions, and gather evidence for areas of concern.
Participate in identifying common themes and conduct root cause analysis with recommended mitigation.
Provide status updates on reviews and escalate concerns timely to QA manager or lead.
Maintain detailed and organized documentation of work product.
What we’ll need from you
You will need to take personal accountability to deliver meaningful and sustainable outcomes through the efficient and effective management of resources, based on the following:
Sound ethical judgment regarding personal behaviour, conduct and business practices;
Inquisitive, pragmatic and commercial problem-solving approach, with excellent attention to detail;
Basic understanding of operational risk management, including industry standards and areas of regulatory focus;
Good communication skills including the ability to explain complex issues clearly; and,
Developing trusted relationships with a broad range of stakeholders.
Time Type:
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