Philips People Advisor 

United States, Tennessee, Nashville-Davidson 

414687783

Your role:

• Handles moderate inquiries from initial contact to resolution, ensuring a professional and efficient approach, providing advice to customers, and ensuring service level agreements are met to enhance customer satisfaction.
• Ensures timely support to customers in navigating the People Portal and other online tools for completing transactions, offering detailed guidance, troubleshooting issues, and ensuring smooth and effective use of the system. Provides moderate transactional and administrative services for in-scope People processes, adhering to defined standards and procedures, and performing tasks such as data entry, document processing, and record maintenance accurately and efficiently.
• Verifies and reviews customer-related data for accurate record-keeping, tracking and documenting issues systematically, and escalating cases needing policy or procedure guidance to appropriate departments for resolution.
• Identifies potential improvements through LEAN methods, engaging in LEAN process improvement activities, collaborating with team members to propose innovative solutions, and contributing to the continuous improvement of People processes and service delivery.
• Adapts to a changing environment to meet demanding deadlines and timescales, working both as part of a team and on own initiative, effectively prioritizing and organizing workload, and demonstrating strong interpersonal skills and effective listening and communication abilities.

You're the right fit if:

• You have acquired 2+ years of experience in Human Resources, Customer Service, Human Resources Technology, Process Optimization, Payroll Management, Recruiting or equivalent.
• Your skills include Data Analysis & Interpretation, Escalation Management, Complaint Management, HR Service Delivery, Troubleshooting, and Problem-solving Skills.
• Experience in ServiceNow, Workday, Global View/ADP, or Benefit Solver is a plus.
• You have a High School Diploma; bachelor's degree preferred
• You are an effective communicator, proactive with excellent organization and stakeholder management skills.
• You must be able to successfully perform the following minimum Physical, Cognitive, and Environmental job requirements with or without accommodation for this

How we work together

This is an office role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

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The pay range for this position in Nashville, TN is $22.90 to $36.63 hourly.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.