Microsoft Principal Product Manager 

Belgium, Brussels 

413945593

is responsible fordriving the expansion of our products into sensitive and regulated markets that were previously unattainable with our public cloud offerings.accountable for orchestrating the assembly and delivery ofone versionof an accreditable and profitable partner led (NCOE)hiring aPrincipal Product Managerwho will

Required Qualifications:

• Bachelor's Degree and provenyears experiencein product/service/project/program management or softwaredevelopment OR equivalent experience.
• Proven experience in product management, specifically within cloud services and support operations.
• Strong understanding of cloud technologies and the unique challenges of sovereign clouds.
• Excellent communication and collaboration skills to work effectively with diverse teams.
• Ability to navigate complex organizational structures and drive results.
• Strategic thinker with a customer-focused mindset.

Preferred Qualifications:

• Solid understanding of cloud technologies and the unique challenges of sovereign clouds.
• Excellent communication and collaboration skills to work effectively with diverse teams.
• Ability to navigate complex organizational structures and drive results.
• Strategic thinker with a customer-focused mindset.

• Function as the key interface to develop and implement a comprehensive Customer Support model for NCOE Sovereign Cloudsincluding the process, tooling, the offer(s), delivery, and knowledge base.
• Work cross-org tocreate asupport migration strategyto existing customers with support contracts that will remain on public cloud and partially onsovereigncloudincludinganalysis oncustomer and support business impact.
• Drive clarity on the transition from Customer Support to Operations support; ensure proper escalation channels and processes are available and in place with NCOE.
• Collaborate with cross-functional teams toco-develop and bringappropriate NCOEsupport offer(s) to market.
• Educate and guide NCOEsontheir role in providing Customer Support.
• Design and oversee the billing and support mechanisms for paid support services.
• Ensure alignment with Microsoft’s globalSupport strategies and compliance with local regulations.
• Drive continuous improvement in the support experience forNCOE SovereignCloud customers;monitor overall health of NCOE with regard to support is within acceptable limits.
• Provide an advisory role in how in-region